“We are a relatively small hospital with a big vision. We aim to improve health and reduce illness via providing a patient-centered quality healthcare system that is accessible, seamless, comprehensive, appropriate and cost-effective to everyone” – Director of Projects in Operations (DPO), Dr. Wang
In the early 2000, after Alexandra Hospital (AH) had been taken over by the National Health Group (NHG) the hospital, it was tasked with the challenge of restructuring its processes and relocating its premises to a new site in the northern part of Singapore in 2009. The process restructure includes introducing new ways of working as well as redesigning healthcare services around the patient’s needs. Essentially, one could expect a paradigm shift in the delivery of healthcare as a result of transformation into a hassle-free hospital.