Posts Tagged ‘Zhi – Wei Ho’

DSTA: Singapore’s IT Capability Development Process during the Asian Tsunami Crisis

“After the SARS crisis, we conducted debriefing sessions to evaluate the key factors of managing crisis and documented the lessons learned. In terms of the involvement in the Defense Technology Ecosystem, we participated extensively in several collaboration projects, and leveraged our partner organizations’ expertise. Such collaborations are important in helping to bring our IT expertise to the next level.” – Manager from the Defense Science and Technological Agency (DSTA)

DSTA: eGovernment Capabilities and Crisis Management in Combating SARS

“Our national strategy against SARS has three prongs: First, to detect and isolate SARS cases as early as possible. Second, to ring-fence detected or suspected cases, hospitals and clinics and personnel treating SARS cases and adopt robust screening and infection control procedures. Third, to contain the spread of the virus and guard vigilantly against outbreak in the wider community.” – Wong Kan Seng, Minister for Home Affairs, Singapore

Singapore’s e-government systems have been highly rated for their extensive strategic and innovative use of information technology (IT) in delivering government services. Since the early 1980s, Singapore has continually introduced new information technologies to improve its government business processes. The result has been IT-knowledgeable human resources, as well as an IT infrastructure that provides citizens with a popular electronic channel for communicating and interacting with the government. Modernizing its vast government infrastructure using IT has been difficult. The process has involved redesigning services, introducing over 1600 e-services, and learning how to tailor and deploy electronic services. The result has been transformed public services. These investments proved crucial in 2004 when Singapore was hit with the outbreak of SARS.