Posts Tagged ‘Barney Tan’

E-Government Enabled Service Transformation at the Central Provident Fund Board

In Singapore, all working citizens, together with their employers, are required by law to contribute a percentage of their monthly income to the Central Provident Fund (CPF), a social security savings plan established in 1955 for the purpose of providing financial security for the people of Singapore in their retirement. Today, the CPF has evolved into a comprehensive social security savings package that encompasses the retirement, healthcare, home ownership, family protection and asset enhancement needs of Singaporeans. The money in a citizen’s CPF account can be used for housing, insurance, healthcare and investment prior to retirement, and when the citizen retires, he/she would receive a monthly retirement stipend paid out from their own accumulated CPF savings.


Leveraging Digital Business Ecosystems for Enterprise Agility: The Tri-logic Development strategy of Alibaba.com

According to the latest statistics from the web traffic tracking agency Compete, Alibaba is one of the world’s largest B2B e-commerce portals with over 2.6 million unique visitors per month. Alibaba’s business centers on providing a trading platform that connects international buyers to millions of small-medium enterprises (SMEs) in China that supply a kaleidoscopic array of products, ranging from agricultural products to aircraft parts. But since its inception, Alibaba has diversified into a wide range of businesses ranging from a consumer-to-consumer (C2C) online auction website (Taobao), an Internet portal (Yahoo China), an online review website for lifestyle products and services (Koubei), and an online advertising trading platform (Alimama). Incidentally, according to the web traffic tracking agency Alexa, these spin-offs, together with Alibaba, are all among the top 100 most popular websites in China, a considerable achievement that belies Alibaba’s humble origins.


Enabling Agility through Routinized Improvisation in IT Deployment: The Case of Chang Chun Petrochemicals

Chang Chun Petrochemicals (CCP) is the oldest petrochemical firm in Taiwan. It started as Chang Chun Plastics Co in 1949 for the purpose of manufacturing a form of engineering plastic known as the Phenolic Molding Compound. Over the years, CCP gradually increased the variety of its product offerings and expanded its production facilities to meet the increasing demands of the global market as its business grew exponentially through joint ventures and technology licensing. Today, CCP is an international company that provides a broad range of products from engineering plastics and electronic chemicals to molding materials. CCP owns more than 10 subsidies, with Chang Chun Petrochemical Co, Chang Chun Plastics Co and Dairen Corporate being the three major ones. By 2007, CCP had successfully built business relationships with more than 15,000 customers located in 111 countries and offered more than 100 categories of products. It currently has more than 4,500 employees worldwide and an annual revenue of about US$4.6 billion, making it the one of the largest privately-owned petrochemical firms in the country.


Shanghai Tobacco: Evolutionary Sensemaking in Enterprise Applications Implementation

The history of the modern tobacco industry in China can be traced over a hundred years when a group of American traders established the first cigarette factory in the city of Tianjin in 1891. Although domestic cigarette production began in the city of Guangzhou just eight years later, foreign tobacco firms maintained their market leadership in the Chinese tobacco industry for over 50 years until the Communist Revolution led to the founding of the People’s Republic of China (PRC) in 1949. In the immediate years following the establishment of the PRC, all the existing tobacco firms were brought under government control as the Chinese government sought to unify the tobacco industry under a system of centralized management and monopolistic operations. It was these circumstances that led to the birth of STC. The initial manifestation of STC was a private tobacco firm named Etsong Tobacco Company that was subjected to a government takeover in 1952. It was renamed Shanghai Cigarette Factory when it became the largest and only cigarette factory of the city of Shanghai in 1960.


Achieving and Enhancing E-government Integration: Lessons from the Land Data Hub Project of the Singapore Land Authority

The Singapore Land Authority (SLA) was formed in 2001, as a statutory board under the Singapore Ministry of Law. Serving as the national land registration authority, one of the responsibilities of SLA is the management and maintenance of the national land information system, LandNet. Today, there are 15 government agencies participating in LandNet to share and reference land data in their daily operations. Some of these daily operations include land use planning and infrastructure development. These agencies include the Ministry of Law, the Housing & Development Board (HDB), the Urban Redevelopment Authority (URA), the Land Transport Authority (LTA), the National Parks Board (NParks) and SLA. With LandNet, land data is now shared online in real-time. This facilitates efficient and quick decision-making and strategic planning.


Attaining and Enacting Green Leadership: Insights from the Green IT Initiatives of China Mobile

China Mobile was incorporated on April 20, 2000 and is currently the world’s largest mobile telecommunications provider in terms of network size, number of customers and market value. Listed on both the Hong Kong and New York stock exchanges, China Mobile currently holds assets in excess of US$135 billion and ranks 77th in the Fortune Global 500 list (Fortune Magazine 2010). With the State-Owned Asset Supervision and Administration Commission (SASAC) of the Chinese Government as its largest shareholder, China Mobile has established an extensive network of subsidiaries in 31 provinces, autonomous regions, and directly-administered municipalities across China and currently commands a 70.6% market share in the domestic telecommunications market. It has an estimated 150,000 employees and serves a customer base of over 600 million worldwide.


BTC: Developing Call Center Capability

BTC is a well known retail brand in the UK, comprising businesses operating principally in retailing, manufacturing and marketing health and personal care products. Close to 12.5 million people visit the 1400 BTC stores throughout the UK every week, making BTC one of the most accessible brands with a presence in virtually every town, shopping center and major transport interchange in the country. Before 1996, customer service for BTC stores was performed by disparate customer service units located within store clusters known as Business Centers. A “Customer Service Complaint Handling Review” conducted in 1996 found that the decentralized structure was inadequate in supporting BTC’s operations.


NS Portal: Transforming the Public Services of the Ministry of Defense of Singapore

As a serviceman transitions through his NS lifecycle, taking on the roles of a pre-enlistee, a NSF, and an NSman in succession, he will require the administrative services provided by the various agencies of MINDEF. These services may include registration for NS, notification of overseas travel, the booking of dates for the annual Individual Physical Proficiency Tests (IPPT) and application for deferment from NS. Yet, with hundreds of different transactions provided by over 60 different agencies available, coordinating the administrative processes that underlie the needs of the servicemen was complex, paperwork-intensive and tedious.


Web Assimilation at Hardwarezone.com

Hardwarezone.com (HWZ) is the most popular IT media website in Singapore. Its business centers on providing localized news and information on the latest IT products, as well as numerous services; which includes consolidated price lists of the major IT vendors in Singapore, a classified ads directory and an online discussion forum. HWZ attracts 330,000 unique browsers and more than 32 million page visits every month, a considerable achievement given that Singapore; with its small domestic market, is a country that has seen little success in the e-commerce arena. The unprecedented nature of HWZ’s success even prompted the most widely circulated business newspaper in Singapore to compare its two founders to Larry Page and Sergey Brin of Google, enthusiastically proclaiming HWZ’s founders as “Singapore’s very own Google Guys”. By 2004, it was estimated that HWZ controlled 29.7% of the Singapore IT publications industry. In comparison, CNET Asia, in second place, only had a 9.9% market share.


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